Store Manager: Sweaty Betty

About the Brand:

Sweaty Betty We've been on a global mission to empower women through fitness and beyond since we burst onto the scene as the OG of female-first activewear back in 1998. We’re driven by the spirit and ideas of the women that make up the Sweaty Betty community. They’re our sisterhood and together we build one another up by embracing our bodies and all that we can do with them. We obsess over the details and design our collections with ease and self-expression in mind. Synonymous with bold prints and supportive shapes, our feel-good leggings fuse performance with style through technical fabrics that keep up with you. With over 10,000 5* reviews, our bestselling Power legging is your sweat-wicking ‘squat-proof’ do-it-all legging for HIIT, studio and hikes (not forgetting the mid-morning coffee run). Enjoying a rest day? Our crease-free Explorer collection makes travelling and taking time out a breeze. And whether it’s your first, furthest or fastest run: our Zero Gravity run tights have been voted ‘Best Leggings’ by Women’s Running Awards and are designed for your best run yet.

About the Role:

We are seeking an innovative and dynamic Store Manager for our Sweaty Betty boutique powered by the Leap Platform, located in the Georgetown market. The Store Leader will build dynamic teams to deliver exceptional guest interactions, drive store performance, and achieve business goals. By cultivating a positive and collaborative environment, this leader will inspire their team to create memorable in-store experiences while promoting creativity, engagement, and excellence.

They will strategically develop and implement action plans to drive sales growth, enhance client engagement, and nurture community connections that boost brand awareness. Additionally, the Store Leader will recruit top-tier talent for in-store roles, ensuring a high-performing team through strategic hiring and development. Clear and transparent communication of goals and expectations will be essential to fostering alignment and collaboration across the team.

Operational excellence is another cornerstone of this role. The Store Leader will oversee the consistent upkeep of store standards by delegating key responsibilities, such as cleanliness, visual merchandising, and operational tasks like inventory counts, tagging, and shipment processing. By ensuring seamless execution, they will deliver a high-quality customer experience. Additionally, they will design and execute impactful in-store activations that drive customer engagement and achieve measurable results.

The ideal candidate will demonstrate the ability to work independently and thrive under pressure, ensuring the seamless execution of store opening and closing procedures. They will also excel in developing and optimizing team schedules while managing payroll efficiently and accurately, all while maintaining a full-time commitment to the success of the store. Lastly, commitment to continuous learning and the adoption of new technologies, systems, and applications is key to success, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements:

• Minimum age requirement of 18 years.
• Expertise in customer service or retail, ideally within a related category, showcasing a commitment to exceptional guest experiences and long-term client relationships.
• Proven leadership experience with a demonstrated ability to oversee and motivate high-performing teams.
• Ability to build, nurture, and develop talent at all levels within the store, with a consistent focus on building a leadership pipeline.
• Operational excellence in managing store operations, including scheduling, payroll accuracy, visual merchandising, inventory management, and shipment processing.
• Availability to meet dynamic business needs, including days, nights, weekends, and holidays.
• Active floor presence with the ability to stand and walk for extended periods, use a ladder, and lift up to 50 lbs.

Annual Pay Range: 57k to 67k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leadership: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.
• Customer-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.
• Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.
• Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.
• Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.
• Professional & Reliable: Dependable and empathetic when handling customer inquiries, complaints, and requests.
• Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.
• Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.

Key Performance Indicators (KPIs):

• Employee Retention: Cultivates a supportive and growth-focused team environment.
• Sales Leadership: Drives sales performance by focusing on metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT).
• Clienteling Excellence: Builds long-term relationships with repeat clientele by achieving high Net Promoter Scores (NPS) and leveraging outreach and networking.
• Task Management: Balances priorities to meet deadlines and achieve goals with precision and efficiency.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• 401K
• Medical, Dental & Vision benefits including HSA
• AllOne Health - Employee Assistance Programs
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.