PT Door Ambassador - Ring Concierge (Luxury Jeweler)

New York, NY
Full Time
Retail - NYC
Mid Level

Leap Powered Brands: Ring Concierge, Frank And Oak, Naadam, Something Navy, GoodLife, Mack Weldon, UpWest, Public Rec, ASTR the Label, Bad Birdies, Package Free, Little Words Project, and many more! 

The Role:

Leap’s Door Ambassadors are the first point of contact for those entering our retail spaces. The Door Ambassador  is responsible for ensuring the safety of guests, visitors, employees, property and equipment, in the most efficient and effective manner possible. Our Door Ambassador will be charged with maintaining Leap’s expressed high quality standards and guest service philosophy. They will serve customers by opening doors, addressing guest in que, prevent the entrance of unauthorized persons, answer inquiries and assist in store operational procedures.

Our Ideal Candidate

  • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • 1+  years of Assets Protection/Loss Prevention experience within a retail/customer centric environment.
  • Ability to communicate clearly and effectively in all situations with great interpersonal skills
  • Experience identifying strategic resolutions of external theft and fraud, and apprehension
  • Proven ability to motivate teams and manage conflict
  • Strong knowledge base and ability to lead implementation of shortage, investigations and physical security practices
  • Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures
  • Lead a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building
  • Provide service and a shopping experience that meets the needs of the guest
  • Model safe behaviors at all times while maintaining a clean store
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • All other duties based on business needs
  • You're able to work a retail schedule, including nights, weekends, and holidays.
  • Comfortable working with/using a ladder and lifting a maximum of 50lbs.
  • While performing duties of the job, you will be required to maintain an active floor presence, including standing and walking for extended periods of time. 

Leap Assets:

  • Salary Range: $17-$20/hr
  • Career growth opportunities
  • Exceptional employee discount on product
  • Continued education (e-learning and training)

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

 

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