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Manager, Retail Recruiting

About Leap:

 

By handling all aspects of development, design, and day-to-day management, Leap makes brick & mortar retail stores an exciting and scalable channel for the next generation of high growth consumer brands. Traditional retail is transforming into something new – the core of a seamless omnichannel customer experience, enabled by technology and informed by what customers truly want. To deliver the best customers and stores for the best brands in the world, we’re building THE platform for “retail-as-a-service”.

 

The Role:

 

Interested in helping the DTC brands of tomorrow navigate into the brick & mortar world? The commerce pendulum is quickly swinging back to retail as online channels become increasingly difficult to acquire profitable customers. Several breakout brands have built their own retail capabilities and infrastructure internally to execute their offline strategy – but this comes with significant expense and time. What if there was an approach for a brand to execute and scale retail with little to no risk while also not having to build the corporate competencies?

 

The Retail Recruiting Manager role is a unique opportunity to work directly with our VP, Retail Operations and Retail Operations team to create a scalable retail hiring program spanning across multiple brands of tomorrow – leaders among the latest generation of high growth consumer brands, with killer value propositions and passionate fans. Reporting directly to our VP of Retail Operations, you will develop the retail hiring process to empower our Field Leaders to hire the best talent in our existing stores and New Store Openings. You will work with partners to ensure we are strategically pipelining and sourcing the right candidates. In leveraging your existing retail network, you will be responsible for finding great candidates though direct outreach and networking to fill Field Team roles, including Store and Regional Leaders.

 

This is the right role for an organized, highly personable relationship builder and networker who collaborates well with others in process creation and implementation; an entrepreneurial and diligent thinker who understands the needs of today’s retail hiring climate, with the desire and capacity to play a critical role in building a company from the ground up.

 

Key Responsibilities:

 

Hiring Process: Strategize and partner with VP, Retail Operations to create process geared toward empowering our Store Leaders to source, effectively interview, and staff our stores proactively to build the best team in retail.

  • Partner with VP, Retail Operations to leverage current hiring methodology and create a process to rollout to our Field Leaders
  • Collaborate with the Retail Training Manager to establish hiring process training modules to fully educate and enable our Field Teams
  • Play a key role in talent evaluation and interview effectiveness by serving as 1st and 2nd interview for Field Leadership roles
  • Partner with Retail Operations team to create program for JazzHR to create exciting job posts to attract the right talent and ensure posts are up to date and maintained
  • Partner with Retail Operations team to train Field Team when staffing expectations are not being met

Talent Pipelining: Lead recruiting efforts to build a proactive pipeline of candidates for

our existing and upcoming markets utilizing personal network and outreach. 

 

  • Personally recruiting and locating quality candidates for our key roles
  • Leverage existing relationships to help us build a broad network of candidates to ensure we can hire in each of our markets through fairs, partnerships, etc.
  • Partner with VP, Retail Operations to understand and prepare for upcoming Field Leadership positions due to turnover or internal promotions to proactively backfill
  • Partner with NSO Manager to understand and prepare for NSO roles and source candidates for upcoming retail expansion

Talent Tracking: Strategize and partner with our VP, Retail Operations to implement talent tracking to ensure involved parties are aware of hiring needs to allow time to source the best candidates.

  • Drive creation and implementation for a system to track and communicate existing store staffing, and current and future needs
  • Provide weekly reporting to Leadership team and highlight where additional resources may be needed proactively

 

Qualifications, Key Competencies & Attributes for Success:

  • 4-6 years of retail recruitment, partnership and / or stores experience, with a demonstrable track record of success in landing great candidates personally, with proven success around building top performing teams
  • Highly proficient in sourcing, interviewing, and hiring selection 
  • Strong project management and coordination skills
  • Strong grasp of retail and e-commerce landscape
  • Strong cross team and functional collaboration
  • Strong teamwork, management and leadership skills
  • Exceptional written and verbal communication
  • Extreme attention to detail and strong ability to operate “in the weeds” without losing sight of the big picture
  • Ability to thrive in a dynamic and rapidly evolving working environment
  • Entrepreneurial mindset and working style – self-starting, highly accountable, strong ability to anticipate problems and define and implement effective solutions, strong desire to win, high output

 

Outcomes & Measures of Success:

 

  • Sourcing talented Field Leaders to lead our retail expansion while maintaining high retention resulting in minimal time with open roles
  • Development of highly scalable and automated retail hiring process to match Leap expansion pace while maintaining strong retention
  • Highly engaged and enabled Field Team positioned to execute strong retail hiring practices
  • Position Leap as the “retail-as-a-service” platform in the marketplace among the broader consumer / retail industries
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