About Leap:

Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

Come take this leap with us. Your ideas, thinking, and voice are wanted.

The Role:

The Retail Success Area Manager drives store performance through direct operational leadership of one store and oversight of up to 4 stores. This role ensures operational excellence, strong financial results, and exceptional experiences for brand partners, store teams, and shoppers.

Core Responsibilities:

Retail Performance & Operations

• Oversee a select group of stores, managing store performance and applying strategies to improve sales, customer satisfaction, and operational processes.
• Implement sales strategies tailored to the local market, utilizing customer data to drive store performance indicators, including foot traffic, conversion, units, and average transaction values.
• Ensure stores meet Leap's operational standards, including visual merchandising, inventory accuracy, and customer experience.
• Identify operational challenges impacting store performance and partner with the Director, Retail Success to develop scalable plans to address inefficiencies.

Team Development & Management

• Directly manage a store team, as well as other Store Managers, providing guidance on customer service, sales performance, and professional development.
• Lead and manage recruitment, training, and retention efforts to build strong, engaged teams.
• Assist with day-to-day store management and act as a resource for addressing performance challenges or team needs.

Brand & Account Management

• Support internal teams assisting with performance insights and supporting their objectives. Lead, coach, and motivate store managers and their teams to meet and exceed sales targets and performance expectations. Conduct regular store visits to ensure consistency in operational processes, visual merchandising, and customer service standards.
• Partner closely with the Retail Director on store performance, providing business insights, and strategies to achieve sales, customer service, and operational standards. On occasion serve as a point of contact for the brand, providing feedback and reporting on store performance.
• Participate in regular brand check-ins with Retail Director to share insights and identify opportunities for growth and improvement.

Cross-Functional Collaboration & Influence

• Provide feedback from the field to support brand and store-level initiatives, helping drive performance and customer experience.
• Report on key performance indicators and provide regular updates to the Retail Success Manager or Retail Director.

Outcomes & Measures of Success:

• Consistently meet or exceed sales and operational targets within the assigned stores
• Employee retention, employee engagement, roles filled

Position Requirements:

• Lead primarily from a designated home store while providing oversight and support to additional store locations within the region.
• Demonstrated success in multi-unit or high-volume retail leadership, with a strong ability to build and maintain relationships across internal teams, store staff, and external brand partners.
• Proven ability to lead and inspire remote, multi-store teams, driving elevated client experiences, operational excellence, and consistent business performance across markets.
• Willingness and ability to travel regularly throughout the market to support store teams, activations, and operational priorities.
• Ability to travel out-of-state up to twice annually for training, team development, and leadership events.
• Must be 18+ years of age.
• Comfortable maintaining active floor presence while supporting stores, including standing/walking for extended periods and lifting up to 50lbs or using ladders when necessary.

Compensation
Annual Pay Range: $100k to $110k. Final offer will be based on experience, skills, and qualifications.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision) 
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) 
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) 
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.