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Product Manager (Chicago)

About Leap
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale.  The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk.  Brand stores powered by Leap bring modern brands to life with compelling, immersive customer experience and data driven operations.  At Leap, our diverse, growing team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country.  We're one of the fastest growing companies in the ecommerce/retail space - since launch we've powered stores for 20 brands and we're adding more brands and stores each week!

Mission for the position
As Product Manager, you'll be part of the original Leap product team.  You'll help define our product management practices, showing us how you discover, prioritize, and ship new platform capabilities in close collaboration with engineers, product managers, and other internal and external (i.e. customer) stakeholders.  You know that scaling up a technology operation means being organized and focused, and helping our teams to do that too.

Key responsibilities
You'll build a magical and valuable experience for Leap brands and customers.

You'll ensure that our products work for our employees–the hard-working passionate people who interact with our brands and customers every day. That includes our front-line sales associates and store managers, who rely on those tools to create exceptional customer experiences.

You'll work closely with executives, business colleagues, designers, and engineers to ensure our products and processes are simple and scalable. And don't worry, we know that great product design centers around humans, so you'll ensure our products are usable. You'll listen to our customers, you'll listen to our partners, and we'll listen to you.

The Leap Platform
The key to scaling Leap is our platform. You'll methodically design, build, and improve on the that platform. We need clear, stable, reproducible processes and data flows. It's worth spending our time to make internal processes robust and automated, so our teams can focus on growing and improving our business.

What you have

  • Significant professional experience practicing product management with Agile software teams
  • E-commerce experience, like digital merchandising, integration of commerce systems, and integrating online/offline customer experiences
  • A deeply analytical approach to research and prioritization
  • Excellent written and verbal communication skills
  • Curiosity, energy, and a sense of humor

What you'll do

  • Collaborate with engineers, product managers, executives, and business colleagues
  • Participate in the qualification of new brands and the underwriting/evaluation of brand/store location decisions both directly and indirectly via the platform
  • Prototype, design, and spec great UX for our brand- and internally-facing UI tools
  • Design, spec, and help execute automated data flows between Leap systems (commerce platform, CRM, ESP, ERP) and our brands (commerce platform, CRM, ESP, ERP)
  • Prototype and test innovative experiences that meet customer needs and grow our business (in scalable ways)
  • Prioritize and roll out internal workflows and procedures that meet brand and operational needs
  • Think broadly about Leap, and how our scale and intelligence will empower future retail innovations
  • Study the best stores in the world, and seek honest customer feedback on how our stores are operating, and how we could better give them the experience they deserve
  • Be encouraging, supportive, kind, fun, sensitive, honest, a great teacher, and above all, a great student

In your first month, you'll

  • Observe meetings with our brands as we collaborate to bring their first stores to life
  • Go to our stores, ask questions, try on products, buy products, return products, and experience being a customer first-hand
  • Go behind a POS, make a sale, process a return, see the backroom, and experience retail operations first-hand
  • Meet with members of every single team at Leap, and consider their roles and their biggest challenges
  • Assess our priorities: what we need to take on "now, next, and later"
  • Communicate constantly with an encouraging, supportive team
Read More

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