Director, Retail Success, Premier Brands

Director, Retail Success, Premier Brands

About Leap:
Imagine starting your day knowing the work you do helps shape the future of retail.

At Leap, we’re building the world’s largest network of branded retail stores, powered by data, systems, and scale. Behind every storefront we launch is a team transforming how modern brands come to life in the physical world. From the moment a customer walks through the door, they’re stepping into an experience that’s been thoughtfully designed, data-informed, and brought to life by our platform.

We power retail for the brands you love, building a future where local retail is vibrant, intelligent, and impactful. As one of the fastest growing companies in the retail/ecommerce space, Leap enables brands to launch and operate stores faster and more efficiently, with less risk, all while delivering a premium, connected customer experience.

Come take this leap with us. Your ideas matter here. Your voice will shape what comes next.

The Role:
The Director, Retail Success Premier plays a critical role in managing multi-store performance, driving operational excellence, and fostering strong brand partnerships. This role ensures that each store delivers on financial, operational, and brand goals, creating a high-impact retail experience that supports long-term growth and brand success.  

We're seeking a strategic leader to launch and cultivate our exclusive Premier segment, dedicated to delivering unparalleled luxury experiences for brands and stores with high Average Order Values (AOV). This leader will be instrumental in crafting and executing a sophisticated clienteling and planned business strategy that fosters deep relationships and drives sustained store performance growth. This role demands a keen eye for talent to develop a robust recruiting strategy to attract and retain top-tier luxury sales professionals. Furthermore, you'll be a key partner to the Growth team, actively attracting potential brands to join this elite segment, ensuring a curated and exceptional offering for our discerning clientele. If you're passionate about elevating the luxury retail landscape and driving significant impact, we invite you to lead this transformative initiative.

This role is aligned to Leap Level: L6

Core Responsibilities:

Retail Store Performance

• Oversee the success of field leaders (Area Managers & General Managers), ensuring financial performance, customer experience, and operational KPIs are consistently met.
• Utilize business acumen and performance data to drive actionable plans that meet sales, remittance, and store profitability goals. Doing so in partnership with brands, internal partners, and store teams
• Identify operational challenges impacting store performance and develop scalable action plans to address inefficiencies.

Team Development & Management 

• Directly lead and develop field leaders (Area Managers & General Managers), ensuring strong leadership presence through consistent coaching and performance management.
• Implement programs focused on retail execution, customer service excellence, people development, and sales optimization.
• Foster a high-engagement culture by facilitating recognition programs, team development initiatives, and career growth opportunities.

Brand & Account Management

• Cultivate strong relationships with brand executives, supporting them in achieving their business goals and consistently delivering on Leap standards.
• Support brand expansion and renewal efforts by identifying new market opportunities and assessing store feasibility in collaboration with senior leadership.
• Act as a trusted partner to brands, leveraging business insights to advise on areas such as merchandising, marketing, and customer experience to boost performance.

Strategic Leadership & Collaboration

• Drive alignment between cross-functional teams that enhance both store performance and brand success.
• Participate in key internal and external meetings to drive both brand and store-level insights, performance, and feedback.
• Provide regular updates and performance reports to senior leadership, facilitating data-driven discussions and strategic action planning.

Cross Functional Program Development to Drive Segment

• Work with internal and brand partners to create programs that will define and elevate the customer and store team experience (clienteling, appointments, out of store marketing, VIP events)
• Partner to leverage retail tools & systems such as Endear/Waitwhile to drive program development and adoption, driving store performance
• Partner with Growth & Finance teams to consult on the GTM strategy for this segment, attracting new brands, driving margin, and elevating Leap’s brand in the industry

Measures of Success:

• Sales Performance: Store-level financial and operational KPIs consistently achieved, focusing on remittance and profitability.
• Brand & Employee Feedback: Drive brand NPS scores and support positive employee sentiment.
• Long-Term Impact: Support brand renewals & expansion, focusing on expansion readiness and reduced brand churn.

Salary Range Transparency

A reasonable estimate of the current base salary range for this position is $160,000-$185,000. This role is commission eligible. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

What We Offer

Leap offers a competitive total rewards package, which includes:

• Healthcare benefits (medical, dental, vision) 
• Hybrid work culture (NYC office location)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) 
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) 
• Employee Assistance Program

Leap EEO statement

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.